Shipping Policy

Processing Times

At Emaloe's Thingys, every piece is thoughtfully handmade in Chicago. Many items are made to order or created in small batches to ensure the highest quality.

• Ready-to-ship and small-batch items: Please allow 5–7 business days for order processing before shipment.
• Custom orders: Please allow 7–14 business days for creation and processing.

Once your order has shipped, you'll receive a confirmation email with tracking information. Delivery times vary depending on your location and the shipping carrier.

Need your order sooner? Please contact us at info@emaloesthingys.com before placing your order, and we'll do our best to accommodate your requested timeline.

Free Shipping

We offer FREE U.S. shipping on orders of $85 or more.

Shipping & Delivery

Once your package has been accepted by the shipping carrier (such as USPS), delivery is outside of our control. While estimated delivery dates are provided by the carrier, they are not guaranteed. Emaloe's Thingys is not responsible for shipping delays caused by weather, carrier issues, holidays, or other circumstances beyond our control.

Lost, Missing, or Stolen Packages

If your package appears to be lost in transit, please contact the shipping carrier as soon as possible to open an investigation and obtain a case or incident number. You may also contact us so we can assist where possible.

If tracking shows your package as Delivered but you cannot locate it, we recommend:

• Checking around your delivery location and with household members or neighbors.
• Contacting your local post office for additional delivery information.
• Reporting stolen packages to your local law enforcement, if applicable.

Because we are a small handmade business, refunds are not available for lost or stolen packages. After the carrier's investigation is complete, Emaloe's Thingys may, at our sole discretion, offer a replacement if appropriate. Replacements are not guaranteed and are evaluated on a case-by-case basis.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product, packaging, and shipping label so we can help resolve the issue.