Returns & Refund Policy

Effective Date: August 3, 2026

At Emaloe's Thingys, every item is thoughtfully handmade in Chicago. Because many of our products are made to order or created in small batches, we are unable to accept returns for change of mind.

Returns & Refunds

All sales are considered final. We do not accept returns or offer refunds except when an item arrives damaged, is defective due to workmanship, or if we made an error with your order.

If you experience a problem with your order, please contact us at info@emaloesthingys.com within 14 days of delivery. Please include your order number, a description of the issue, and photos of the item, packaging, and shipping label so we can review your request.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a craftsmanship defect, or you receive the wrong item, we'll work with you to make it right.

Depending on the circumstances, we may offer one of the following:

• A replacement item
• A repair (when appropriate)
• Store credit
• A refund (only if required by applicable law)

The resolution offered is determined on a case-by-case basis at the sole discretion of Emaloe's Thingys.

Store Credit

When store credit is offered, it will be issued as a digital gift card or store credit code that can be redeemed on future purchases at www.emaloesthingys.com.

Store credit:

• Has no cash value and cannot be redeemed for cash.
• Is non-transferable.
• May not be combined with another compensation issued for the same order.
• Does not expire unless required by applicable law.

Exchanges

Exchanges are offered only in limited circumstances for damaged, defective, or incorrect items.

If an exchange is approved:

• Items must be unused and returned in their original packaging.
• Customers are responsible for return shipping costs unless the exchange is due to our error.
• Emaloe's Thingys reserves the right to refuse an exchange if the returned item has been used, altered, or damaged after delivery.

Before You Order

We want you to love your purchase! Please review product descriptions, dimensions, materials, and photos before placing your order.

Size

Approximate measurements are listed on each product page to help you determine the size of each handmade piece. If you have questions before ordering, we're always happy to help.

Color

We photograph our products as accurately as possible using natural lighting whenever available. However, colors may vary slightly depending on your screen, device settings, and lighting conditions.

Handmade Variations

Each item is individually handcrafted. Slight variations in color, bead placement, wire wrapping, shape, texture, and other small details are a natural part of handmade artistry and are not considered defects.

Repairs

If one of your Emaloe's Thingys creations becomes damaged during normal use, please contact us. While accidental damage isn't covered under this policy, we'll gladly discuss available repair options whenever possible.

Questions?

We're a small handmade business, and your satisfaction is important to us. If you have any questions before or after placing an order, please contact us at info@emaloesthingys.com. We'll do our best to help.