Refund and Exchange Policy
Emaloe's Thingys jewelry sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Emaloe's Thingys reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
If you encounter an issue with your purchase please reach out at firstname.lastname@example.org.
A Note About Our Policy
Hi there! Thank you for taking the time to look into our policy on returns and exchanges. Your reason for considering a return may be one of a number of reasons. Please let us help answer or resolve any concern that you may have so that you can confident in your order. We encourage you to e-mail us (email@example.com) if you have any questions. We can assist you through any challenges you’re experiencing that is a result of shopping with us online.
Below we’ve outlined a few scenarios where you might want to return an item and we offer recommendations on how to avoid the problem in the first place.
The earrings I ordered are a different size than I expected..
We have included approximate measurements on each and every product page to help you figure out size, proportions, and weight. Please review this information closely as we do not accept returns and we do not accommodate exchanges for different products. Please email us with any questions or concerns.
I don’t like the color of the piece I selected...
We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment. Note: the color displayed on computer monitor may differ slightly from the clay's color in real life. We do not accept returns and we do not accommodate exchanges for different products. Please email us with any questions or concerns.
An item I purchased broke...
If your recently purchased jewelry from us happens to break on you, please e-mail us! These pieces are delicate in appearance, but are well made products that can withstand regular wear.
It doesn't suit me...
Please consider your purchase carefully and make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products.
The reason why we only offer exchanges (no refunds) under certain circumstances is because we are a small business that makes many of our products to order. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our small business
Thank you for taking the time to read about our refund and exchange policy.