Safety & Materials

What is polymer clay?

  • Polymer Clay is an art medium that is known for its versatility, pliability and simplicity to work with.
  • It is an oven bake modeling material composed of polymers, coloring agents and fillers.
  • it is man-made from a plastic, polyvinyl chloride (PVC) base.

Are your earrings heavy?

No, polymer clay is a durable, slightly flexible, and lightweight. Most of our earring weigh less than 1 ounce or 28.35 grams

Are your products safe for sensitive ears?

Yes! Our jewelry is made with either titanium, 304/316L stainless steel or plated-brass (nickel & lead free) hardware, which are generally safe for most sensitive ears.

Also, we don’t use resin sealants on our polymer clay pieces—making them a gentler option for those with sensitive skin or material allergies.

Are your products safe for kids?

  • Most of our products are designed for adults and teens.
  • Our suncatchers include glass components and small parts, so they are not intended for children. Please keep them out of reach of little hands (and curious cats).
  • Note: Our smaller stud earring may be ideal for kids with sensitive ears

Product Care

How do I care for polymer clay jewelry?

  • Remove your jewelry when showering or going into the pool/water
    Remove when sleeping or when physically active
  • Allow perfumes & lotion to dry before wearing
  • Store your polymer clay earrings when not in use, in a box or container to avoid scratches
  • Be aware that metal components may tarnish over time & can be cleaned with a polishing cloth.
  • Makeup and other debris can be removed from clay components by gently going over blemished areas with a cotton swap or soft cloth dipped in rubbing alcohol or water (excluding hand painted items).
  • Although durable, polymer clay can get scratched or broken by hitting hard surfaces/materials and rough handling. 
  • Please take care and remember that each earring is handmade, wearable art, and can break with enough force.

Shipping & Processing

How long does it take to ship my order?

Orders typically ship within 3–5 business days, unless otherwise noted. During high-volume seasons (like holidays or after a big drop), processing time may be slightly longer—but we promise it’s worth the wait!

Please review our Shipping Policy.

Where do you ship from?

Chicago, Illinois, USA

Do you offer international shipping?

Yes

How much is shipping?

Shipping is calculated at checkout based on your location and package weight. We offer free shipping on U.S. orders $40+

I put in the wrong shipping address—what do I do?

Email us ASAP at info@emaloesthingys.com with your order number and corrected address. If it hasn’t shipped yet, we can update it. Once it's out the door, we can’t make changes.

Returns & Exchanges

What’s your return policy?

  • Since each item is handmade in small-batches, all sales are final. 
  • We do not accept returns or offer refunds.
  • We may offer exchanges under limited circumstances. 

Please review our Refund Policy.

An item I just purchased broke...

  • If you recently purchased a product from us that happens to break on you, please e-mail us!
  • While our jewelry may be delicate in appearance, they are well made, durable and can withstand regular wear. 
  • If you experience an issue with one of our product, e-mail us so we can replace the item or provide options for repairing your jewelry.

Please review our Refund Policy.

The earrings I ordered are a different size than I expected...

  • We have included approximate measurements on each and every product page to help you figure out size, proportions, and weight.  
  • Please review that information carefully as we do not accept returns and we do not accommodate exchanges for different products unless under certain conditions. 
  • Please e-mail us with any questions or concerns.

Please review our Refund Policy.

I don’t like the color of the piece I ordered...

  • We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment.
  • If you know what color you want and like what you see online, we should be able to avoid this problem. 
  • Note: the color displayed on your screen or device may differ slightly from the clay's color in real life. 
  • We do not accept returns and we do not accommodate exchanges for different products, unless under certain conditions. 
  • Please e-mail us with any questions or concerns.

Please review our Refund Policy.

But its just not me...

Please consider your purchase carefully. We put a lot of effort into providing product details and images so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products.

Please review our Refund Policy.

Custom Orders

Do you take custom requests?

Yes! If you have a specific design, color combo, or vibe in mind, shoot us an email.

We'll let you know if it's something we can bring to life.

Contact

Still have questions? Want to say hi or tell us what your cat thinks of our packaging?

Shoot us a message at info@emaloesthingys.com or use the Contact Page. We're here to help!