Frequently Asked Questions
You've Got Questions, We've Got Thingys
About Suncatchers
What is a suncatcher?
A suncatcher is a decorative piece designed to hang in a window and reflect sunlight, creating soft, colorful light and rainbow reflections throughout your space.
Do Suncatchers need direct sunlight?
They work best in direct sunlight, but even indirect light can create a subtle sparkle. More sun = more magic
Where should I hang my suncatchers?
In any sunny window! South- or west-facing windows usually give the brightest reflections, but honestly—anywhere you’ll enjoy seeing it is perfect.
Will my suncatcher look exactly like the photo?
Very close—but because each piece is handmade, there may be slight variations in color, bead placement, or shape. That’s part of the charm
Do Suncatchers require any care?
Nope. Zero maintenance.
Our Forever plant suncatchers require no watering, no sunlight schedules, no guilt. Just hang and enjoy.
All of our suncatchers are best for indoor spaces.
About Polymer Clay Jewelry
What is polymer clay?
- Polymer Clay is an art medium that is known for its versatility, pliability and simplicity to work with.
- It is an oven bake modeling material composed of polymers, coloring agents and fillers.
- it is man-made from a plastic, polyvinyl chloride (PVC) base.
Are your earrings lightweight?
Yes, polymer clay is lightweight, durable and slightly flexible. Most of our earrings weigh less than 1 ounce or 28.35 grams
Is your jewelry safe for sensitive skin/ears?
Yes! Our jewelry is made with either titanium, 304/316L stainless steel or plated-brass (nickel & lead free) hardware, which are generally safe for most sensitive ears.
As an alternative to metal earring findings, we also offer plastic posts and plastic ear wires upon request.
Also, we don’t use resin sealants on our polymer clay pieces—making them a gentler option for those with sensitive skin or material allergies.
Is your jewelry handmade?
Yes! Each piece is handcrafted in small batches using polymer clay, then carefully assembled and finished.
Do you offer clip-ons or non-pierced options?
Some styles can be customized with clip-on backs—feel free to reach out before ordering!
Will my jewelry look exactly like the photos?
Because everything is handmade, slight variations may occur—but your piece will always match the overall design and vibe.
Are you products safe for kids?
- Most of our products are designed for adults and teens.
- Our suncatchers include glass components and small parts, so they are not intended for children. Please keep them out of reach of little hands (and curious cats).
- Note: Our smaller stud earrings may be ideal for kids with sensitive ears
Care & Longevity
How do I care for polymer clay jewelry?
- Avoid bending or dropping
- Keep away from water, perfumes, and lotions
- Store in a dry place
A little care = a long happy life for your earrings 💛
Can I wear them in the shower or while swimming?
It’s best to remove them before water exposure to keep them looking their best.
Orders & Shipping
How long will my order take?
Processing times vary, but most orders ship within 3–5 business days, unless otherwise noted. During high-volume seasons (like holidays or after a big drop), processing time may be slightly longer—but we promise it’s worth the wait!
Handmade things take a little love and time!
Please review our Shipping Policy.
Where do you ship from?
Chicago, Illinois, USA
How much is shipping?
Shipping is calculated at checkout based on your location and package weight. We offer free shipping on U.S. orders $40+
Do you offer international shipping?
Shipping availability depends on location—check at checkout or contact me if you’re unsure!
I put in the wrong shipping address—what do I do?
Please text us at 1 (312) 588-9169 or Email us ASAP at info@emaloesthingys.com with your order number and corrected address.
If it hasn’t shipped yet, we can update it. Once it's out the door, we can’t make changes.
Returns & Exchanges
What’s your return policy?
- Since each item is handmade in small-batches, all sales are final.
- We do not accept returns or offer refunds.
- We may offer exchanges under limited circumstances.
Please review our Refund Policy.
An item I just purchased broke...
- If you recently purchased a product from us that happens to break on you, please e-mail us!
- While our jewelry may be delicate in appearance, they are well made, durable and can withstand regular wear.
- If you experience an issue with one of our product, e-mail us so we can replace the item or provide options for repairing your jewelry.
Please review our Refund Policy.
The earrings I ordered are a different size than I expected...
- We have included approximate measurements on each and every product page to help you figure out size, proportions, and weight.
- Please review that information carefully as we do not accept returns and we do not accommodate exchanges for different products unless under certain conditions.
- Please e-mail us with any questions or concerns.
Please review our Refund Policy.
I don’t like the color of the piece I ordered...
- We do our best to portray the colors in our jewelry as accurately as possible to avoid any surprises when you open up your shipment.
- If you know what color you want and like what you see online, we should be able to avoid this problem.
- Note: the color displayed on your screen or device may differ slightly from the clay's color in real life.
- We do not accept returns and we do not accommodate exchanges for different products, unless under certain conditions.
- Please e-mail us with any questions or concerns.
Please review our Refund Policy.
But its just not me...
Please consider your purchase carefully. We put a lot of effort into providing product details and images so that you can make an informed decision before placing your order. We do not accept returns and we do not accommodate exchanges for different products.
Please review our Refund Policy.
Gifts & Custom Orders
Are your items good for gifts?
Absolutely! These pieces are perfect for anyone who loves color, cozy vibes, and unique handmade items.
Do you offer custom or personalized orders?
Yes! If you have a specific design, color combo, or vibe in mind, shoot us an email.
We'll let you know if it's something we can bring to life.
More Questions?
Still have a question?
Feel free to reach out through the contact page—I’m always happy to help (and I promise to be a friendly human, not a robot).